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How to Pick the Right MSP Monitoring Software

Managed services providers (MSPs) rarely enjoy shopping for remote monitoring and management (RMM) software. And usually, they wind up doing it repeatedly- up to four times in certain cases.

RMM software is the primary technology managed services rely on, so choosing the right system is an absolute must. If you’re looking for the best RMM for your needs – and one that lets you avoid costly disruptions that accompany switching systems – here are some helpful tips:

Creating a Strategy

When it comes down to buying RMM software, haste leads to waste. Draft a meticulous business plan before you begin looking. After defining the services that you intend to provide and your target customers, can you intelligently decide on a system to invest in.

Giving Value to “Minor” Features

Most RMM systems are essentially similar, so when you evaluate different software, never take the lesser but still vital features, such as:

Integration with Professional Services Automation (PSA)

PSA products are tools employed by MSPs when handling daily business operations, from time reporting to billing and and the rest.


Sharing reports with your clients gives them a better understanding of the benefits you bring their business.


A robust scripting engine saves time and decreases your labor requirements by allowing you to perform routine maintenance duties automatically. Also, keep in mind that agent-based systems install tiny monitoring systems on every desktop and server of the customer, but for probe-based systems, only one server gets a monitoring program and network connections will be used for checking on other devices used by the client.

Hosted versus Traditional

Most RMM tools may be used as hosted solutions or as old-fashioned on-premise systems. Which one is right for you depends mainly on your start-up capital. With a hosted solution, you don’t need to make huge upfront infrastructure and licensing outlays, and the system is pretty quick to deploy too. But the cost of monthly subscription can soar before you know it.

Discovering the Extras

In most cases, MSP tool vendors sell a whole range of products instead of just RMM software. They probably offer security and backup add-ons too, or interfaces that enable integration with other security and backup tools. Purchasing an RMM system that has inbuilt security and backup features is obviously cheaper and less complicated than combining multiple solutions, but it makes you less flexible as well.

Seeking Opinions from Peers

Don’t rely purely on your own perceptions of RMM systems. You should consult other MSPs for helpful input.

Taking a Test Drive

Finally, don’t pay for an RMM system that you haven’t tested yet – and not just with simulations. Go out of your lab environment and test it in real life!Not everything that works in your lab environment will actually work, so get testing in real life!If something works in your lab environment, it won’t necessarily work outside, so always test in real-life. Give it a real-life test.

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